30 Day Money Back Guarantee
If you are an Integrator or End User of biometric technology and you
decide to purchase any combination of hardware or software from Fulcrum
Biometrics you will certainly be in good company. Now in our 9th
year of continuous operation with offices in two continents, we have
sold and delivered biometric technology to thousands of satisfied
customers in over 70 countries worldwide. Our reputation for
service and support in the industry is unmatched.
We are so confident about the hardware and software that we sell
through our online store that we offer a 30 day money back guarantee
for our buyers. By offering you our guarantee, we eliminate your
risk in working with our products. There are a few simple terms
and conditions that you should be aware of regarding this
Please read our Returns
Policy here. This document gives you the details of how you
may obtain an RMA (Return Merchandise Authorization) from us.
Please read our Warranty
Policy here. This document outlines the warranties we offer
for the products we carry.
If you are unsatisfied with your order for any reason within the first
30 days of purchase you may return the hardware or software to us for a
full refund of the products purchase price with no further obligation
and no hassles. Of course all returned products must be in their
original packaging and in good (undamaged) condition. It will be
your responsibility to return the product to us and to obtain an RMA
from our sales support team. There are a few items in our catalog
(such as unprotected software libraries) which we are unable to offer
refunds for due to manufacturer policies. Any of the few products
which do not fall under our standard 30 day money back guarantee will
require customers to first sign a licensing agreement before
delivery. So, there is no chance that you will ever be surprised
after your purchase.
If you are a regular Reseller or one of our Affiliates this 30 day
money back guarantee does not apply. Resellers and Affiliates have
their own terms and conditions for working with Fulcrum. Contact
us for more details.