30 Day Money Back GuaranteeIf you are an Integrator or End User of biometric technology and you decide to purchase any combination of hardware or software from Fulcrum Biometrics you will certainly be in good company. Now in our 9th year of continuous operation with offices in two continents, we have sold and delivered biometric technology to thousands of satisfied customers in over 70 countries worldwide. Our reputation for service and support in the industry is unmatched.
We are so confident about the hardware and software that we sell through our online store that we offer a 30 day money back guarantee for our buyers. By offering you our guarantee, we eliminate your risk in working with our products. There are a few simple terms and conditions that you should be aware of regarding this guarantee.
Please read our Returns Policy here . This document gives you the details of how you may obtain an RMA (Return Merchandise Authorization) from us.
Please read our Warranty Policy here . This document outlines the warranties we offer for the products we carry.
If you are unsatisfied with your order for any reason within the first 30 days of purchase you may return the hardware or software to us for a full refund of the products purchase price with no further obligation and no hassles. Of course all returned products must be in their original packaging and in good (undamaged) condition. It will be your responsibility to return the product to us and to obtain an RMA from our sales support team. There are a few items in our catalog (such as unprotected software libraries) which we are unable to offer refunds for due to manufacturer policies. Any of the few products which do not fall under our standard 30 day money back guarantee will require customers to first sign a licensing agreement before delivery. So, there is no chance that you will ever be surprised after your purchase.
If you are a regular Reseller or one of our Affiliates this 30 day money back guarantee does not apply. Resellers and Affiliates have their own terms and conditions for working with Fulcrum. Contact us for more details.