Digital Onboarding – eKYC & CIAM
A fully automated identity verification process
In a global digital world, accelerate your online transformation, instill trust, eliminate fraud, and secure your business applications with an intuitive remote digital onboarding experience.
FbF® bioKYC fights fraud and safeguards against money laundering, falsification of identity, and account take overs
Consistent user experience
Fast, automated document capture and verification process that builds customer trust, loyalty, satisfaction, and retention
eKYC & CIAM solutions
Securely capture, verify, and manage your customer’s identity, data profile, access to applications, and services as well as govern, collect, analyze, and securely store their data
Protected access using biometrics
Use biometric identity verification such as facial recognition with liveness detection and trust factor scoring via smartphones for trusted online customer acquisition and access
Intuitive Engagement. Liveness Detection. Trust Factor Scoring.
Every customer has access to an easy-to-use set of tools for an intuitive, automated, and highly accurate, remote digital onboarding application consisting of document process, biometric capture, liveness check, trust factor scoring, and validation.
Improve acquisition, conversion, and retention
Cutting-edge companies in the know are embracing new biometric customer identity and access management technologies (CIAM) to replace how they connect online with potential or existing customers for improved acquisition, conversion, and retention.
The objective is to protect customer identities and prevent misuse of their data and ensure that only the right people have the right access to the right information at the right time.
The CIAM features of FbF® bioKYC are critical because they keep your network, systems, applications, and data safe while simultaneously providing the access users need to perform tasks essential to your business success resulting in increased scalability, optimized customer experience and differentiation.
The FbF bioKYC onboarding process is fast, secure, and flexible. Various steps of the onboarding process can be modified and customer-specific depending on customer requirements.
The process order can be changed, steps can be removed or added, and customized steps can be included like a specific verification document from an external authority.
FbF bioKYC processes all of the data collected and calculates a trust factor score in less than 1 minute.
The trust factor scoring system can be used to design a dynamic and customer-specific user journey with a high score implying a customer can immediately onboard automatically and operate their account.
A medium score indicates the customer can be onboarded automatically, however, a higher quality ID document will need to be emailed before they can operate their account and a low score implies the customer to either redo the process or use a different ID document.
How It Works
Document Data Extraction and Validation
- Customer is prompted to scan their ID document for proofing
- Automated document capture
- OCR-based highly accurate data extraction and parsing with MRZ
- Document authenticity checked against security features and external authorities
Facial Biometric Comparison Check
- Customer is guided to take a selfie for identity comparison against the image on the authorized ID document
- Process provides face verification and live feedback
- Auto capture with passive and active liveness checking
- Images capture at ICAO standard
Validation With Liveliness Detection
- Liveliness detection image verifies against the image on the authorized ID document
- Trust factor calculation generates a score to establish automated business rules
- Onboarding processes all data collected and calculates a trust factor score within 1 minute
- Face verification possibility with an external ABIS
Why Digital Onboarding?
How do you know if John is the real John if he is a thousand miles away?
In the old days, you either trusted John to be who he said he was (and crossed your fingers that he wasn’t lying), or you simply avoided doing remote business because the whole enterprise was too risky.
Today, technology exists that allows an organization to correctly identify someone from any place in the world and know that they are properly credentialed for the task at hand. Developed in the banking world to help prevent money laundering, the ability to “digitally onboard” a customer with a mobile phone and know that the customer is who they say they are (known as Electronic Know Your Customer, or eKYC) is technology available for any organization. And, yes, biometrics is involved if you want to get it right.
So for banks, good digital onboarding makes it possible to sign up customers from anywhere, check their identity against driver’s licenses or passports and facial recognition, and know that their new customer is legitimate. But now construction and healthcare companies can confirm identities against licensing credentials. Retailers of restricted products like cannabis, liquor, or tobacco can eliminate the risk of dispensing to underage customers by a digital onboarding process that lets them know the customer really is of age. Universities can onboard students. Insurance companies can enable policies with accurate, lightning speed.
Could you expand your business by taking it global while eliminating the identity risks?