Live Scan

We love the LiveScan machine. It’s easy to use and has given us great results. We love that it is so sanitary, especially during this pandemic. I am able to quickly set up the system and fingerprint our employees while completing their enrollment forms. We have held outside enrollment meetings and we are able to easily set up the unit and transport it with ease in the sturdy storage case. I also have had wonderful service from the Fulcrum tech support. We are very happy with our purchase!

I have been working with these guys for years now! With lots of hard work and timely communication, they made sure they delivered the best to me. Highly recommended! Kathleen at Fulcrum was BEYOND helpful in the process of navigating our new fingerprinting requirements. No other vendor that I spoke with even came close to offering her level of patience and expertise. It was definitely the driving force behind our decision to use Fulcrum for our fingerprint criminal history checks. The equipment set up and training was a breeze. Sal was phenomenal at explaining the equipment and software, and beyond patient. We had some initial hiccups with the fingerprint scanner, but the staff at Fulcrum were very helpful in troubleshooting the issue and getting us into the proper scanner that more met our needs. The fingerprinting process is very easy to navigate, but any time we do have questions, Fulcrum is immediately responsive.

We practice immigration law and need to quickly check the criminal records of our clients to determine eligibility for relief. Obtaining results of ink and paper FBI requests sent by mail were taking months and thus we sought a system which could give quicker results. Fulcrum’s system allows us to fingerprint the clients right here in our office without the mess of ink and paper and we typically receive the results within ONE MINUTE, often less. The true measure of customer service is how a company reacts when there is a problem. As a newbie with this system I had many dumb questions that were patiently, and rapidly, responded to via the company’s trouble ticket system. Quite often what seemed like an insurmountable task to me would be repaired in minutes by customer service remotely accessing the system. (Thanks Steven!) We are very happy with the system and within months it had already paid for itself. Our only regret is that we didn’t get the system years ago.

On behalf of the Academy for Nursing and Health Occupations, we would like to inform you that we are very pleased with our Live scan machines, and with your support staff for all of their assistance on getting us set up, trained, and for answering any questions we may have. We can now complete our fingerprinting on site, and in a timelier manner. 

When I first contacted Fulcrum for a bid, I received a phone call immediately and then an email following up with a quote that same day. In fact, every time I reach out to them, my account representative responds right away. The other team members helped me get set up and were fast and friendly. They also explained things thoroughly. Our equipment came pretty quickly, and the setup instructions were easy to follow. The whole system is easy to use and everything goes smoothly every time. I would rate Fulcrum Biometrics at a 10, so glad we chose them to work with and I would highly recommend them to anyone else!

We bought a Live Scan system from Fulcrum Biometrics a couple of years ago and are now able to secure more contracts…The system is very easy to use and our guests love [it]…Fulcrum Biometrics as a supplier has been fast and knowledgeable in responding to us. In the rare instances that our system has gone down, their service team remedies it quickly.